Ringly

Overview

Ringly is an AI-powered phone support solution purpose-built for Shopify brands. It deploys an AI voice agent, Seth, that answers every incoming customer call around the clock, handling the repetitive, high-volume inquiries that typically drain human support teams. Built as a native Shopify integration, Ringly pulls real-time order history, customer context, and previous interactions so every call starts with full context — from identifying the caller and their lifetime value to understanding what they have already asked about.

Core capabilities include WISMO (Where Is My Order) tracking, returns and exchanges, product and inventory questions, and policy-related inquiries. Seth can handle more than 15 calls simultaneously and speaks 30 languages, making it suitable for global Shopify brands. The system is designed for resolution: Ringly reports an average 73% of calls resolved without human intervention and backs this up with a 65% resolution guarantee within 90 days, or your subscription fees are refunded. High-stakes calls or conversations Seth cannot resolve are automatically escalated to your human team, following the rules you configure.

For support teams, Ringly reduces repetitive work, eliminates long hold times, and prevents agent burnout. For customers, it provides instant, consistent answers at any hour. The platform also captures call recordings, transcripts, and actionable insights, helping brands understand customer pain points and optimize operations. With a one-hour setup — connect Shopify, choose escalation rules, run test calls, and go live on a new or existing number — Ringly is designed for fast deployment. It has been recognized as the Most Innovative App at BubbleCon 2024 and is trusted by over a dozen Shopify brands across categories.

Core capabilities

24/7 AI phone agent

Seth answers every customer call around the clock, ensuring no call goes unanswered even outside business hours.

WISMO and order tracking

Automatically finds and tracks customer orders using real-time Shopify data, resolving 'where is my order' inquiries without human involvement.

Returns and exchanges

Handles return requests and exchange processes end-to-end, reducing the need for lengthy manual conversations.

Product and policy Q&A

Answers common questions about product details, availability, and store policies with conversational accuracy.

Multilingual support

Speaks 30 languages, allowing brands to serve a global customer base in their preferred language.

Concurrent call handling

Supports 15+ simultaneous calls, naturally scaling to handle seasonal spikes and high inbound volumes.

Native Shopify integration

Connects directly to Shopify to pull order history, customer profiles, and lifetime value for personalized, context-aware responses.

Escalation control

AI follows your predefined rules; calls it cannot resolve or high-stakes interactions are escalated to human agents.

Call intelligence

Records calls, generates transcripts, and provides insights into customer needs to improve support operations.

Use cases

Resolving 'where is my order' (WISMO) calls automatically at any time of day

Handling returns and exchanges without tying up human agents

Answering product availability, inventory, and store policy questions during peak shopping periods

Providing after-hours phone support for customers in different time zones

Escalating complex or high-value customer calls to human representatives with full context

Collecting call intelligence to identify recurring customer issues and improve self-service content