Writer

Overview

Writer is an enterprise AI platform designed for agentic work across marketing, sales, and support operations. Recognized in the Gartner® Emerging Market Quadrant for AI Agents for Marketing, Writer moves beyond conventional prompt-based tools by enabling organizations to delegate complex tasks to AI agents that execute from start to finish. Built on a five-year track record of AI research and LLM innovation, the platform is purpose-built for regulated enterprises that demand transparency, reliability, and granular control over AI-generated content and workflows.

At the core of the platform is WRITER Agent, a delegation-based AI system that takes a high-level description of a desired outcome and delivers polished, on-brand work within minutes. The platform encodes an organization's DNA—its voice profiles, terminology lists, style guides, and connected workflows—directly into AI agents, giving them deep domain expertise. A Knowledge Graph and Graph RAG architecture enable contextual retrieval and reasoning across enterprise knowledge, while AI Studio provides integration with the security, identity, and observability stack that IT teams already rely on. Pre-built playbooks and connectors accelerate deployment for common use cases, and custom AI agents can be built for specialized workflows.

Trust and security are embedded throughout the platform. Writer offers streamlined IT approvals, granular controls across knowledge, tools, and roles, and built-in security and compliance certifications. This ensures that AI agents operate within enterprise governance frameworks, reducing the overhead typically associated with AI rollout in highly regulated industries such as financial services, healthcare and life sciences, retail, and technology. The platform's dedicated AI research lab continues to advance frontier AI capabilities tailored for enterprise requirements, ensuring long-term innovation and alignment with regulatory expectations.

Writer delivers measurable outcomes for global enterprises. Notable customers such as Uber use Writer to scale inbound support responses, while marketing teams across Global 2000 companies leverage its proven AI playbooks and 12 documented workflows to drive pipeline impact. The WRITER Academy provides certifications, self-paced courses, and video tutorials—from generative AI fundamentals to building custom AI agents—enabling teams to become truly AI-native. With a comprehensive ecosystem of guides, events, webinars, and an AI ROI calculator, Writer supports organizations throughout their AI transformation journey, from initial pilot to enterprise-wide deployment.

Core capabilities

WRITER Agent

Delegation-based AI agent that executes tasks end-to-end from a simple description, delivering polished, on-brand work in minutes.

Knowledge Graph

Encodes company context, standards, and terminology to give AI agents deep domain expertise and organizational knowledge.

Graph RAG

Advanced retrieval-augmented generation over graph-based enterprise knowledge for accurate, contextually relevant responses.

AI Studio

Integration layer that works with IT's existing security, identity, and observability stack, providing full oversight without governance overhead.

Brand Systems

Unified voice profiles, terminology lists, style guides, connected workflows, and shared Projects for consistent brand management at scale.

Playbook Hub

Pre-built AI playbooks and 12 proven workflows that help marketing, sales, and support teams drive measurable ROI.

Connectors

Out-of-the-box integrations with enterprise systems and tools for seamless deployment within existing infrastructure.

Trust & Security

Granular controls across knowledge, tools, and roles, plus built-in security and compliance certifications for regulated industries.

AI Research Lab

Frontier AI purpose-built for regulated enterprises, backed by a five-year track record of LLM research and innovation.

WRITER Academy

Certifications, self-paced courses, and video tutorials covering everything from generative AI basics to custom agent building.

Use cases

Scaling inbound customer support responses, as demonstrated by Uber.

Building AI-native marketing engines with proven workflows that drive pipeline impact.

Maintaining brand consistency and voice integrity across enterprise-wide content.

Automating routine marketing and administrative tasks to free up team capacity.

Creating custom AI agents for specialized domain-specific workflows.

Deploying AI in regulated environments with full compliance certifications.

Encoding and scaling company brand DNA across global teams and campaigns.