Yuma AI
E-commerce AI for support, sales, social and chat — every stage of the customer journey handled by the right AI agent.
AI AssistantAI SalesCustomer Service AutomationCustomer ServiceE-commerce AISocial Media Customer Service
- Pricing:
- Paid
Overview
Yuma AI delivers e-commerce AI that covers support, sales, social and chat, autonomously resolving up to 89% of conversations across pre-purchase questions, support tickets and social DMs. Built for any e-commerce platform and connects to your helpdesk.
Yuma puts a specialized AI agent at every stage of the customer journey — support AI, sales AI and social AI — plus an intelligence layer that makes the whole system smarter over time. It is rated 4.8/5 on G2 and has delivered 150K+ automated conversations.
With 89% automation and 63% cost savings, Yuma is designed for e-commerce brands that want to resolve, not just respond.
Core capabilities
- 89% Automation
- Autonomously resolves up to 89% of conversations
- Full Journey Coverage
- Support, sales, social and chat across every stage
- Specialized AI Agents
- Dedicated support AI, sales AI and social AI
- E-commerce Native
- Built for any e-commerce platform
- Helpdesk Integration
- Connects to your existing helpdesk
- 63% Cost Savings
- Significant reduction in support costs
- 4.8/5 on G2
- Highly rated by customers
- 150K+ Conversations
- Proven at scale across major brands
Use cases
- E-commerce customer support automation
- Pre-purchase sales assistance
- Social DM handling
- Post-purchase service
Who it's for
E-commerce brands and customer experience teams that want to automate support, sales and social across the full customer journey.
Pricing
Starter
$14,400Yearly
- Smaller brands getting their core inbox automated. ~ $1.20 per resolution 12,000 resolutions / year Pay only for full resolutions Multi-agent specialist system Brand-voice & guardrail controls Customer profiles for personalization Computer vision Ask Yuma Yuma MCP for Claude & ChatGPT Multi-brand & multi-store routing Slack support
Growth
$40,000Yearly
- Scaling DTC teams automating the bulk of their inbox. ~ $0.83 per resolution ~ 48,000 resolutions / year Everything in Starter No overage fees on annual plans Dedicated account & technical AM Deep Search across ticket history Custom integrations
Scale
$90,000Yearly
- High-volume brands running automation as core infrastructure. ~ $0.75 per resolution ~ 120,000 resolutions / year Everything in Growth Volume pricing that drops as you grow Priority roadmap input Dedicated solutions engineering *30% automation in 30 days depends on your internal processes and how quickly we can integrate and ramp; we'll agree a realistic timeline together during onboarding. Running higher volume? Past 120,000 resolutions a year your rate keeps dropping toward the $0.55 floor. We size a bundle to your numbers.
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