Salesforce and Anthropic Launch Claudeforce, Bringing Salesforce Actions Directly Into Claude

At Dreamforce in September 2026, Salesforce announced Claudeforce, a joint offering with Anthropic that lets customers call Salesforce directly from Claude to complete tasks.

Salesforce also introduced Koa, a vertical model built with Nvidia and post-trained from Nvidia's open-weight Nemotron model, designed for Salesforce CRM workflows. According to Salesforce's benchmark results, Koa scored 8.6 on CRM Bench, ahead of GPT-4.1's 8.1 but behind Claude Opus 4.8's 8.7 and OpenAI GPT-5.5's 9.0. Salesforce, described as Koa's first user, said the model improved tool-calling accuracy by 11%, improved context recall reliability by 2.1 times, and improved context memory by 15% in long conversations.

With Claudeforce, Salesforce is deepening its partnership with Anthropic's Claude, while Koa is positioned to replace closed models such as Claude and OpenAI on certain well-defined CRM workflows. Salesforce said Koa's training data was entirely synthetic, simulating Agentforce's reasoning, tool use and decision-making in CRM workflows, and did not include customer data.