BIK

Overview

BIK is an all-in-one agentic AI CRM and marketing automation platform purpose-built for eCommerce growth. It unifies marketing and support operations to help brands increase revenue while decreasing spend, delivering ROI multipliers of up to 60x through conversational marketing. The platform operates across high-engagement social and messaging channels—WhatsApp, Instagram, and Messenger—and combines chatbot, CRM, campaigns, and growth tools into a single system. Built on the principles of agentic automation, BIK enables enterprises to break down silos between marketing and support, deploying intelligent agents that autonomously handle acquisition, retention, and customer service processes.

At the core of BIK is a library of over 100 pre-built AI commerce agents that cover retention, acquisition, and support scenarios. Brands can choose from these turnkey agents or design their own using the Agent Studio, where they can define business goals, success criteria, and custom instructions for each agent. This flexibility makes the platform suitable for everything from basic FAQ automation to complex, multi-step conversational journeys. Key modules include Agentic Acquisition, Agentic Retention, AI Order Management, AI Helpdesk, Agentic Gamification, Agentic CDP, Advanced Analytics, and AI Campaign—delivering a comprehensive toolkit for end-to-end customer lifecycle management.

The platform integrates deeply with modern commerce and martech stacks, including Shopify, and provides an open API with webhooks and REST API blocks to connect any application of choice. Its AI capabilities are embedded across the entire experience: AI Summary and AI Assistant increase customer support productivity by up to 60%, AI Translator enables real-time multilingual ticket resolution, AI Classify understands customer intent and routes tickets, AI Reply automates context-aware responses, and AI Product Recommendation delivers hyper-personalized product suggestions on Instagram. These capabilities are designed to provide human-like, targeted marketing at scale.

BIK is trusted by over 500 global brands, from next-generation DTC brands to established enterprises, and powers more than $100M in commerce. Customers have achieved 137x+ ROI, processed over 30 million messages per day per brand, and increased repeat purchase rates by up to 70% while reducing customer acquisition costs. The platform is particularly effective for brands seeking to optimize conversion rates, recover lost customers, personalize social and web journeys, and unify support and marketing data. By combining the power of AI with conversational commerce, BIK helps businesses double eCommerce conversions and build long-term customer loyalty.

Core capabilities

Agentic AI CRM

Unifies marketing and support in one platform to break silos and drive smarter eCommerce growth.

100+ Pre-built AI Commerce Agents

Ready-to-deploy agents for acquisition, retention, and support; or build your own with custom goals.

Agent Studio

Create custom AI agents by defining goals, success criteria, and instructions for tailored automation.

AI Helpdesk

Automates support with AI Summary, AI Assistant, AI Reply, and AI Translator, improving team productivity by up to 60%.

AI Product Recommendation

Shopify-integrated recommendations on Instagram that help users find relevant products instantly.

Multi-channel Conversational Marketing

Engage customers on WhatsApp, Instagram, and Messenger with targeted campaigns.

Agentic CDP & Advanced Analytics

Own your customer data and access real-time insights to maximize ROI.

Open API & Integrations

Connect any app via webhooks, REST API blocks, and flexible integrations.

AI Campaigns & Journeys

Deliver personalized, AI-driven drip campaigns and social journeys to boost conversions.

Use cases

Scaling paid ads and reducing customer acquisition costs with AI-powered Instagram campaigns

Recovering lost customers and increasing repeat purchase rates through personalized journeys

Automating customer support with AI helpdesk across multiple languages

Boosting conversion rates with AI product recommendations on Instagram

Unifying support and marketing data to improve customer experience and LTV

Running multi-channel conversational marketing campaigns on WhatsApp, Instagram, and Messenger

Building custom AI commerce agents for specific business workflows