Document360
AI-powered knowledge base software to build, manage, and deliver intelligent documentation for products and teams.
AI Documents GeneratorAI Productivity ToolsKnowledge ManagementDocument ManagementTechnical WritingAI Knowledge Base
- Pricing:
- Free
Overview
Document360 is a comprehensive knowledge base platform built for teams that need to create, manage, and deliver intelligent product documentation at scale. It combines structured content management with AI-driven capabilities, enabling organizations to transform raw internal knowledge into user-facing help centers, API documentation, and corporate wikis. As a cloud-based knowledge base software, it provides a single source of truth for all technical content, replacing fragmented workflows across wikis, shared drives, and static website publishers. The platform is architected to support the full documentation lifecycle—from drafting and review to versioned release and localized delivery.
At its core, Document360 offers a robust document editor supporting both rich text and Markdown, with flexible categorization, article versioning, and role-based access control for teams of any size. The AI layer enhances the knowledge base with intelligent search, semantic retrieval, and an AI assistant that can answer user questions directly from curated documentation. This reduces time-to-answer and can be embedded into help widgets or developer portals. Advanced features include API documentation tools, custom domain hosting, knowledge base analytics, and integration with popular support and collaboration platforms. Content can be organized using a hierarchical category tree and managed through bulk operations, import/export, and cross-linking between articles.
Built for developers and technical content operators, Document360 supports webhooks, a public API, and single sign-on integration to fit existing infrastructure. It allows documentation to be versioned alongside product releases, with automatic search index updates. To support global products, content can be localized and multi-language publishing is manageable through a defined workflow. The platform also provides analytics dashboards for tracking content effectiveness, user search behavior, and identifying documentation gaps, giving teams the data they need to continuously improve their knowledge base.
With use cases spanning customer help centers, internal knowledge bases, product documentation, and developer guides, Document360 enables self-service learning and reduces repetitive support requests. Its AI-powered search helps end-users locate precise answers quickly, while internal teams can use the same platform for onboarding, process documentation, and cross-departmental knowledge sharing. The result is a scalable knowledge infrastructure that improves operational efficiency and customer satisfaction.
Core capabilities
- AI-Powered Search
- Semantic retrieval over documentation to deliver accurate, context-aware answers to users.
- Structured Authoring
- Rich text and Markdown editors with categories, tags, and cross-linking for organized content.
- Version Control
- Manage multiple versions of articles with publishing, rollback, and edit history.
- Role-Based Access Control
- Granular permissions for editors, reviewers, and viewers across teams.
- AI Assistant
- Conversational Q&A that responds directly from your knowledge base content.
- API & Webhooks
- Programmatic access for content automation, integration, and custom workflows.
- Analytics Dashboard
- Track article views, search queries, and user feedback to identify knowledge gaps.
- Localization Management
- Support for multilingual content and translation workflows.
- Embeddable Help Widget
- Integrate AI-powered search and documentation directly into your product.
Use cases
- Public help center for customers
- Product documentation and release notes
- Internal knowledge base for employees
- API documentation and developer guides
- AI-powered FAQ and self-service support
- Employee onboarding and training materials
- Compliance and process documentation
Who it's for
Documentation teams, SaaS and software product companies, Customer support and success teams, Developer relations (DevRel) teams, Product managers, Internal knowledge managers, Organizations building self-service help centers
Traffic analytics
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