US government launches America.gov, an official AI chatbot for federal services

The US government has officially launched America.gov, an AI-powered chatbot that lets citizens ask natural-language questions about federal agency information and services. The chatbot currently provides simple answers based only on official government sources, helping users navigate publicly available information.

According to the White House, the platform is expected to expand next year with features such as Medicare enrollment, passport applications, and federal job searches. A new executive order directs agency leaders to operate America.gov as the single online entry point for covered services and to integrate Login.gov with the platform.

The site's privacy policy states that the chatbot will not retain search history or messages, will not use precise GPS location, and will help prevent users from sharing personal information before sending it. No account is required to use the service. The page does not specify how these privacy commitments will be reconciled with future tasks that depend on personal data.

Google has confirmed that it is a technology partner for the project and that Gemini supports at least part of the America.gov operation. Joe Gebbia, chief design officer of the National Design Studio, also mentioned in an interview that SpaceXAI's Grok is involved, though that company has not publicly confirmed its role.

President Trump said at the launch event: "We do not surrender to fears about what technologies will do to us. We decide that those technologies will do for us some very, very incredible things."