Clearstep

Overview

Clearstep is the AI-powered clinical navigation platform trusted by 300+ hospitals and health systems, serving 19,423,039 patients. It is the AI brain that optimizes how patients access care across your entire system, giving you the AI agents and toolkit to redesign access, contact center, triage and scheduling operations.

The platform has six AI-native modules that unify triage, routing, scheduling and clinical decision support into one seamless patient access platform. AI Chat & Triage triages and navigates like a nurse in under 3 minutes, with clinically validated chat guiding patients through conversational symptom assessment, triaging acuity, routing and booking the appropriate level of care. AI Voice Automation handles intelligent call handling at scale for clinics.

Clearstep is built on Dr. Barton Schmitt's nurse triage protocols used in 200+ million call center encounters, and expanded for specialty care and virtual care. It achieves 97%+ clinical accuracy with less than 3 minutes average time to triage.

Core capabilities

AI Chat & Triage

Triages and navigates like a nurse in under 3 minutes

AI Voice Automation

Intelligent call handling at scale

Clinical navigation

Optimizes patient access to care

Six AI modules

Triage, routing, scheduling and decision support

Nurse triage protocols

Built on Dr. Barton Schmitt's protocols

97%+ clinical accuracy

Validated clinical outcomes

300+ hospitals

Trusted by health systems nationwide

HIPAA compliant

Secure and compliant patient platform

Use cases

AI clinical triage

Patient access optimization

Healthcare call center automation

Symptom assessment and routing

Clinical decision support